Students who live in the Alderman Road dorms have recently been experiencing problems with the Open MyDoor app.
The app, which allows students to electronically open the doors to their rooms using their phones, has faced several issues since March 23.
The Office of Housing and Residence Life sent three emails to residents informing them of the issue between March 23 and March 29, reminding residents to carry their IDs with them at all times.
First-year Architecture student Yasmin Ben Ltaifa said the disruption in service has been somewhat inconvenient to her.
“I use the app only when I forget my ID, and I forgot it last week,” Ben Ltaifa said. “I couldn’t use the app, so I had to call my roommate and ask her to come open the door.”
First-year College student Kenny Darcy said he hasn’t been affected personally by the issues with the app, but people in his hall have had problems.
“The kid across the hall from me was locked out of his room because he left his ID card out, and the system was malfunctioning,” Darcy said. “He was taking a shower … so he had to borrow clothes from me and go without his stuff to class.”
Emily Murphy, a first-year College student, said the app has been helpful in the past, but she hasn’t needed it since it has been malfunctioning. She said the emails from HRL have been helpful in reminding her that she can’t rely on it.
“I’m just more careful to remember to bring my card with me,” Murphy said.
First-year College student Kelsey Hackett said she hasn’t had any problems using the Open MyDoor app in the past week, although many of her hallmates have experienced issues within the past week and throughout the year.
“I’ve ended up being the default door-opener in my hall,” Hackett said. “[The app] has always worked for me, even this past week when they said it wasn’t going to work. I distinctly remember using it.”
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